Support
FREQUENTLY ASKED.
Answers to common questions about booking, payment, and riding with Trust Trey Transport.
Use the Book a Ride page to submit a booking request, or call us directly. A submitted booking is a request — we confirm availability before your ride is guaranteed.
We recommend scheduling in advance whenever possible. Same-day requests are accommodated based on driver availability, but advanced notice gives you the best chance of a confirmed ride.
We accept cash, Apple Pay, Cash App, Venmo, Zelle, PayPal, and Chime. Online payment options may be added in the future. Payment terms for each ride are confirmed at booking.
Yes. Long-distance rides require a non-refundable deposit to secure the reservation. The deposit amount is confirmed with your quote.
Passengers under 18 must be accompanied by a responsible adult. Children who need a car seat or booster seat must have the appropriate seat provided and properly secured.
We provide standard passenger transportation and are not a medical transportation service. Foldable wheelchairs and mobility devices may be accommodated when they can safely fit inside the vehicle.
Cancellation rules, time windows, and any applicable fees are configurable and will be finalized by the business owner. Please review the Policies page for the latest terms.
Provide your airline, flight number, and arrival time when booking. Your driver will track your flight and meet you at the agreed pickup point.
Yes. Round-trip and wait-and-return options are available — select the trip type that fits your needs on the booking form.